Privacy Policy | Manhattan Janitorial

Manhattan Janitorial (“Manhattan Janitorial,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, communicate with us, or otherwise interact with our online services (collectively, the “Services”).

1. Scope

This Privacy Policy applies to information collected through:

Our website, manhattanjanitorial.com
Quote and contact request forms
Email, phone, and SMS/text messaging (information-only; see Section 6)
Our chat widget and related transcripts
Technologies used on our website including Google Analytics and the Meta Pixel

This policy does not apply to third-party websites or services that we do not own or control.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide

Contact details: name, company name, email address, phone number
Service details: service address, facility type, scope of requested cleaning, preferred schedule, special instructions, and any information you include in messages
Communications: content of emails, form submissions, chats, and texts, and any information you provide when contacting us

B. Information Collected Automatically

When you use the website, we may automatically collect:

Device and usage information: IP address, browser type, device identifiers, operating system, pages visited, links clicked, time spent, referring/exit pages, and timestamps
Approximate location: such as city/state derived from IP address
Cookies and similar technologies: to support site functions, analytics, and advertising measurement (see Section 5)

C. Chat Widget Information

If you use our chat widget, we (and/or our chat provider) may collect:

Chat transcripts and the information you submit
Related metadata (e.g., date/time, page URL, basic device/browser info)

Sensitive info notice: Please do not submit sensitive personal information through forms, chat, or SMS (e.g., payment card numbers, government IDs, or health information).

3. How We Use Information

We use information for purposes such as:

Providing quotes, responding to inquiries, and communicating with you
Scheduling or coordinating services and service-related updates
Providing customer support
Operating, maintaining, and improving our website and Services
Measuring marketing performance and improving advertising effectiveness
Security, fraud prevention, and protecting rights and safety
Complying with legal obligations and enforcing our policies

4. How We Disclose (Share) Information

We may disclose information in these circumstances:

A. Service Providers

We may share information with vendors that help us run our business and Services, such as:

Website hosting and IT/security providers
Google Analytics (website analytics)
Meta Pixel (advertising measurement/audiences)
Chat widget provider
CRM, email, and communications tools
SMS/texting service provider (to send and receive informational texts and manage opt-in/opt-out)

These vendors are permitted to process information only to provide services to us (and consistent with their agreements with us).

B. Legal and Safety

We may disclose information if required to comply with applicable law, regulation, legal process, or lawful government request, and to protect the rights, safety, and property of Manhattan Janitorial, our customers, or others.

C. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

Mobile information: We do not share your mobile number or SMS opt-in information with unaffiliated third parties for their marketing or promotional purposes.

5. Cookies, Google Analytics, and Meta Pixel

We use cookies and similar technologies for:

A. Site Functionality and Security

To enable core features and help keep the site secure.

B. Google Analytics

We use Google Analytics to understand how visitors use our website (e.g., pages visited, time on site, traffic sources). Google Analytics may use cookies and similar technologies to collect and process data as described in Google's policies.

C. Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to measure advertising effectiveness and understand actions taken on our website (such as page views, button clicks, or form interactions). This may also be used to build audiences and deliver more relevant ads on Meta platforms.

Your Choices

You can control cookies through your browser settings (you can delete or block cookies).
If we provide a cookie preference tool on the site, you can use it to manage optional cookies.
You can also adjust ad settings on platforms like Google and Meta, and limit ad tracking on your device.

6. SMS/Text Messaging (Information-Only)

If you provide your phone number and opt in to receive texts from us, we may send information-only messages such as:

Quote follow-ups, scheduling/coordination, confirmations, and service-related updates
Customer support responses you request

Additional terms:

Consent not required for purchase: Your consent to receive texts is not a condition of buying services.
Message frequency: Varies based on your interactions.
Opt out: Reply STOP to unsubscribe at any time. You may receive one final confirmation message.
Help: Reply HELP or contact us using Section 11.
Costs: Message and data rates may apply.
Carriers: Carriers are not liable for delayed or undelivered messages.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, such as providing Services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain data uses (such as some targeted advertising).

To make a request, contact us using Section 11. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact:

Manhattan Janitorial
Email: Loading...
Phone: (929) 383-7552

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated “Last Updated” date.